Your flowers will be arranged with the utmost care and are guaranteed to arrive on-time.
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Purple Haze Neil
Many thanks for your quick response. I am delighted to accept your proposal. I understand that your business relies on agents to fulfill your orders and I am impressed by your speedy and understanding response to my original complaint. Please advise me when the compensation bouquet has been delivered and let me have details of any website where I can record my appreciation. I believe customer service such as your should be recognised.