Customer Service
Find your Answers Quickly.
Read the following list of frequently asked questions or check out all the help topics.
How do I contact FloraQueen?
If you have already placed your order, access your customer account and email us by clicking on “Contact Customer Service”. This is the most effective way to link your request to your order and ensure that your request is processed quickly.
For general questions or if you have not yet placed your order, you can email us at info@floraqueen.com. We endeavour to reply to all emails within one working day.
How can I check the status of my order?
Access your customer account to track your order.
How can I change my order?
To change anything about your order or if you want to give us more information to facilitate the delivery of flowers or gifts, access your customer account and email us by clicking on “Contact Customer Service”.
Is it safe to pay over the Internet?
Yes it is. We use the highest security online payment processes thanks to GeoTrust QuickSSL certification. This 128-bit SSL protocol guarantees confidential Internet data transfer by encrypting information from your Navigator to our Server.
Are you a florist and want to join our network of florists?
Do you have a website and want to join our network of affiliates?
Are you a company / association / entity and want to place a special order?
Where are we?
201 South Biscayne Blvd, 28th Floor Miami, 33131
Calle Frederic Mompou n.3, 7ºB Sant Just Desvern, Barcelona 08960
88 ter avenue Général Leclerc Boulogne-Billancourt 92100
Flughanfenallee 26 Bremen 28199
Via San Francesco D'Assisi 22 Torino 10121
Dworcowa 38A Knurów 44-190
