Customer service
We want to ensure that your experience with us goes smoothly, from start to finish. If you have a question about your order, please have a look at the information below. To view our full list of help topics, please click here.
-
How do I contact FloraQueen?
If you have already placed your order click here to view your account and email us by clicking on “Contact Customer Service” link. These requests are linked to your order and are processed more quickly than messages sent to our main address.
If you haven’t placed an order, and you have a general question, please email us at info@floraqueen.com.
-
How can I change my order?
To change your order (or to provide additional delivery details), please click here and then click the “Contact Customer Service” link to email us.
-
Is my credit card info safe with FloraQueen?
Absolutely. We encrypt all data transferred to us using state-of-the-art security software (GeoTrust QuickSSL certification with a 128-bit SSL protocol, to be precise), which ensures that your information is safe.
Where are we?
-
Spain
Calle Frederic Mompou n.3, 7ºB
Sant Just Desvern, Barcelona 08960 -
Germany
Logistic Center in Hörstel
