International Flower Delivery Expert

Discover the freshest local flowers at the best value.

FloraQueen Help Center


The fastest way to get the answers you need. If you have a question there is a good chance the answer is already here. Please use this help section before contacting customer service.


How do I send flowers and gifts?

Can I order by telephone or email?

Do you offer same day delivery?

Where can I send flowers and gifts?

Do the flowers come with a vase?

How do I use my discount code?

Can I send flowers on Sundays?

What’s the difference between Classic, Deluxe and Premium?

Why do you need my phone number?

How do I care for my flowers?

Do you offer business to business deliveries?

How accurate are the photos of added products?

I can’t place an order


What credit cards do you accept?

When will my credit card be charged?

Is it safe to give my credit card detail on the internet?


What happens after I place an order?

How do I check the status of my order, track my order?

How will I know when the flowers have arrived?

How do I modify or cancel my order?

Customer Service

How do I contact FloraQueen customer service if there is a problem?

What are the most common problems with orders?

What happens if the recipeint is not at home?

What is your delivery Policy?

What hours are customer service open?

What is a price increase request?

How do I login to My FloraQueen Account?

I have lost my password

The amount you charged me doesn't match the amount on your website

Password is not working

How do I unsubscribe from the Newsletter offers?