Really a 4.5. The ordering process was so easy and the flowers were beautiful! The only hiccup was getting a delivery confirmation before the flowers actually were delivered to my friend's house. It came when the flowers were delivered to a local store in Finland, which then delivered the flowers to her house. I got nervous when I saw the confirmation but the flowers hadn't arrived. Since I'm in the U.S. there was a slight delay hearing back from customer service, but considering the time difference, they were quite responsive. Overall I'm very happy and will use FloraQueen again for all my international flower deliveries!