In accordance with the provisions of article 103 of Spanish Law 3/2014, of 27 March, amending the consolidated text of the General Consumer and User Protection Act, the right of withdrawal does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised, or that, due to their nature, cannot be returned or may deteriorate or expire rapidly.
Does your bouquet or plant fail to meet your quality expectations? We are really sorry to hear that your experience with us has not been a positive one. Please send us a photo of the product within 24 hours of receiving the delivery so that we can investigate what happened. We are committed to assessing your case and providing a response as soon as possible; for this reason, we need you to send us the photo within this time. Otherwise, we will be unable to help you and handle your complaint. You can send the photo through the form you will find here
Please note that refunds are offered in the form of a voucher in your FloraQueen account to be used on your next order. The refund voucher is valid for a year and cannot be used alongside other promotions.