Customer Service

If you need help or would like to get in touch with us, we are at your disposal. At FloraQueen your satisfaction is our priority.

Where is my order?

Please send us your question and we'll answer you as soon as possible. You just need to fill in the following form and click “Send”.

You can modify the delivery address, the personalized message or cancel the order if your order has still not been prepared, by entering my orders (link https://www.floraqueen.com/my/orders), there you will be able to make the modification of the order.

Order number (Format 7XXXXXXX: you'll find it in the confirmation email of your purchase)
Files attached (Please send us one or two photos of your product so we can evaluate the delivery conditions)
I have read and accept the privacy policy.

You can also contact us by phone: +44 20 3322 9143